Frequently Asked Questions

BOOKING A HOTEL

Our booking process is quite simple. First select hotel or hostel, and then select the “w/availability” option, in order to see only the available hotels. Fill the blanks regarding the country and city that you wish, the arrival and departure dates and number of people.

A list of the hotels will appear on the screen. To obtain more information about any of them, click the name of the hotel, its picture, or the reservation button.
You may see a full description of the chosen hotel, if you go to the Rooms and availability tab, you will see the different kind of rooms, with a schedule that will indicate in green the available days and in red the non-available days.

To confirm your reservation, TopHotelsWorld charges a guarantee deposit to your credit card.
This deposit is included in the announced cost, and it does not provide any additional cost for the customer.
The reservation is confirmed by e-mail. For that reason, is really important that the e-mail address provided by the customer be correct. TopHotelsWorld will not be responsible for the eventual mistakes made by the customer, which would prevent TopHotelsWorld from providing him the reservation data.
The confirmation e-mail sent by TopHotelsWorld to the customer works as a reservation certificate and contents all the reservation information, as well as the complementary data about the selected establishment, (address, phone number, fax, etc). The customer MUST present this document at his arrival to the hotel.

No, there aren’t. The price established for the reservation is the one you will have to pay, and there are no other reservation, service or expenses costs, not even in case of cancellation within the hotel’s indicated term.
The sanction that the customer must pay if he does not appear or in case of cancellation beyond the indicated term, it’s clearly indicated at the moment of the reservation and in the establishment file.

In order to control your reservation’s state, you must click the link below (you will be asked your e-mail and password).
See your reservations

Our service is an Internet reservation service, which allows the customer to make his reservation directly by the online structure. Anyway, if you want to make your reservation by phone, you may call us to (++5982) 9081223, we would be glad to help you to make your reservation.

TopHotelsWorld receives your credit card information trough a safe server. We use last generation technology, the safest in the market, coding any personal information and your credit card information.
Our coding system is Secure Socket Layer (SSL). Our SSL Certificate has been granted by Verysign. We protect our server network from not authorized entries with a firewall system. For these reasons we can assure the safety of our website. You must not worry at the time of sending us your credit card information.

CANCELLING OR MODIFYING A RESERVATION

In order to cancel a reservation, you must click on the link below (you will be asked your e-mail and password), in the booked hotel’s file will appear its cancellation policy. If the deadline is not respected, the hotel with charge you with a penalization, this will also happen in case of not showing at the hotel.
Cancel a reservation

No, the deposited amount has no return under any concept.

If you don’t cancel your reservation and don’t appear at the hotel (NO SHOW), your credit card will be charged with a cost for absence, generally equivalent to the first night housing cost. This cost will be charged by the hotel, not by Top Hotels World.

There are no possibilities to modify a reservation once it has been sent. The correct procedure is to cancel that reservation and create a new one.

GROUP RESERVATIONS

In order to book more than 9 rooms, it is necessary to make a specific request. Complete the next form http://www.tophotelsworld.com/GroupBooking.php, an Agent of reservations will contact you as briefly as possible.

DIVERSE QUESTIONS

For hotels, the cost is per room, for hostels, the cost is per person. In the summary of the cost, before confirming your reservation, it will be clearly indicated if the cost is per room or per person.

In the search menu, click on “show advanced options”. You can shorten your search by selecting the different facilities, such as “pool”.

No, we don’t charge commission to make your reservation. Our service is offered for free to our customers.

Make sure you are not leaving spaces between the numbers, if the system keeps rejecting your credit card it could be for several reasons:
- Your credit card has expired.
- You have exceeded your credit limit.
- A computer mistake has occurred, please contact us for any doubt or question.

No, a single room is intended for only 1 person. In case of being 2 people, you have 2 options, a Double room (with a double bed), or a Double room twin (with two individual beds). If you are 3 people, you will have to book a Triple room and so on.

Once you have made your reservation, you will receive in your indicated e-mail the voucher of demurrage, specifying address, phone number and detailed map of the location of the establishment.

Once you have unfolded the hotels regarding one destination, each hotel has a link with information about it, including services, rooms, languages that the receptionists speak, cancellation policy, distance between the hotel and the places of interest in your destiny, photo gallery, etc.

All reservations are confirmed instantaneously. The most common reason for which you may not receive a confirmation e-mail is that you may have typed wrongly your e-mail address. This is why it is very important to check your e-mail address before sending us the request. If you don’t receive the confirmation, please, send us an e-mail with all the booking information through the following form: http://www.tophotelsworld.com/contact.php , and we will contact you as soon as possible.

As soon as you have completed your reservation, you will receive an e-mail with the confirmation voucher, with all the reservation data, including the confirmation number.

The double room has a double bed, the “twin” room has two individual beds.

It depends on each establishment. If it is included or not, it will be specified in each hotel’s information.

All prices published in Tophotelsworld include all the taxes corresponding to each country. The prices are definitive.

The “check-in” (arrival) and “check out” (departure) hours vary depending the hotel, and are specified in the hotel information in the system. If your schedule of arrival is previous to the hour set by the establishment, you must communicate with the hotel. If they are one or two hours before generally there is no problem, this will depend on the hotel’s availability, otherwise, you will have to book the previous day as well.